Studio Policy
LIABILITY WAIVER
I understand the various risks associated with an exercise programme and it is my desire to participate. I have not withheld any relevant information regarding my physical condition, which may affect me during or following this session. I agree that Move with Mon Pilates is not responsible for any injuries sustained by me during my exercise session. I hereby release Move with Mon Pilates and all parties involved from any responsibility. I have read the terms and conditions and understand the rules and policies at MWM Pilates.
TIME
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All classes are 55 minutes long.
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Unfortunately, we cannot allow members into group classes who are more than 5 minutes late.
FOR YOUR COMFORT AND HOUSE-KEEPING
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Please provide an accurate physical / medical history when signing up.
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Pilates is a "hands on" approach. If this is uncomfortable for you in any way, please inform us.
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Please wear comfortable workout clothing that will enable your instructor to observe the functioning of your body. No foot attire is required, but socks are compulsory.
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Please remove your shoes once you have entered the studio.
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Mobile conversations can be held outside of the studio. Please "silence" your phone when in studio. Your courtesy will be appreciated.
PAYMENTS
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Payment for classes must be made upfront before sessions commence. This automatically secures your place in the class, especially in group reformer/equip classes where we can only accommodate a certain number of clients (to ensure the maximum attention from the instructor). Please buy a pricing plan and schedule your credits into the relevant sessions.
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All group reformer/equipment classes require a minimum of 2 people for the class to go ahead. You are welcome to have a private at the private rate if you are the only person booked in or we add your booking back to your credits.
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Please make sure that should you need to reschedule or add your session back to credits that you do so via Fit before the 20hour policy threshold.
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CANCELLATIONS within the 20 hour policy unfortunately are forfeited by the member as the studio is not in a position to absorb missed classes or late cancelations.
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MWM Pilates prides itself in the fact that the classes are small. This allows us to be able to work with everybody at some point during a class. However, as numbers are limited, be courteous to others that may be on a waiting list should you wish to cancel your reservation.
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If you are scheduled for a reformer/equipment class, this policy gives us time to open up the waitlist for that class if there is one.
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Payment for all pricing plans can be made through the Fit by Wix app via our Yoco portal.
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All bookings are to be managed by yourself via the Fit app downloaded to your phone.
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NOTICE PERIOD: Please give us a month’s notice if, for whatever reason, your time at our studio has come to a permanent conclusion. In this event any amount credited to your account must be made up within a month of the credit balance or forfeited because the studio has adopted apoi.,uy1§-0c |
“no refunds” policy.
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COMMUNICATION
We value your feedback. Please feel free to email us with any concerns or comments to info@movewithmon.co.za or contact us.
